Zero Dark Thirty Coffee strives to make your online shopping experience as easy and enjoyable as possible. For all inquiries, please email us at support@zerodarkthirtycoffee.org. Be sure to include your name and a brief description of the question you have or problem you are facing. We will respond within 48 hours. You can also call us directly at (208) 989-1343 during business hours.
Please read these Terms carefully before using our websites and any online services, software or apps provided by Zero Dark Thirty Coffee (ZDTCoffee). The Service is operated by ZDTCoffee and offers this Service, including all information, tools and services available from this Service to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting, accessing, or using any part of the Service and/ or purchasing something from ZDTCoffee, you agree to be bound by the following terms and conditions. These Terms apply to all users of the Service, including without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you do not agree to all the terms and conditions set forth, then you may not access the Service. By using our Service you also consent to our practices as set forth in our Privacy Policy.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Service. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Service following the posting of any changes constitutes acceptance of those changes as to the continued usage of the Service.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your right to access or use Services.
Subscriptions:
By placing your monthly recurring order, you will be charged now and every 30 days thereafter until you cancel your subscription. Your Subscription(s) will automatically renew at the end of each period at the then-prevailing rate unless you cancel. You will receive an electronic receipt after each successful transaction. The products in your Subscription(s) and the frequency of delivery may vary depending upon your selections. Any changes you make to your Subscription(s) may also result in changes to any applicable shipping and handling charges as well as delivery times. If we change the prices or other charges associated with our Subscription plans, we will provide you with notice of such changes, such as by email or a notice posted on our websites. You can cancel your subscription(s) at any time. Cancellations will only apply to future charges and no refunds will be given for cancellations made after the renewal date for the Subscription(s). Unless you notify us prior to the charge that you want to cancel the subscription(s), your subscription(s) will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the applicable membership fee and taxes, using any eligible payment method we have on record for you.
We reserve the right to refuse service to anyone for any reason at any time, as permitted by applicable law. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is encrypted during transfer over networks consistent with credit card industry security obligations. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use the Service, or access the Service, or any content on the Service, except as expressly permitted by these Terms, without express written permission by ZDTCoffee.
Sales Tax:
6% is added to all orders shipped to Idaho.
Shipping Lead Times & Delivery:
Please allow 5-10 days for order processing and delivery, for standard shipments within the Continental U.S. In most cases, items will ship next business day after your order is placed.
Returns/Defects:
We fully guarantee our merchandise to be free of manufacturing defects, and will accept any defective items for full refund or exchange. In all cases of defective items, refunds will be made in the form of the original payment. We are able to refund shipping and handling charges only in the case of manufacturer defects. Please contact us at support@zerodarkthirtycoffee.org with your concern so we can review and resolve the issue. After reviewing your concern, we will provide you instructions for the next step.
Receive the wrong product? No worries! Your 100% satisfaction is our mission. Please notify us within 5 days of receipt of order. Please do not open the product, as we are unable to accept opened products.
Returns will be accepted within 15 days of the original receipt. Please send the unopened item back to us with the order slip and indicate which item was sent in error and we will make it right. All refunds will be credited back to your credit card within 2 weeks.
Backorders:
We work hard to ensure prompt delivery of your order. However, if for some reason a specific product is on back order, we will contact you by phone or email to notify you of the delay. We will give you an estimated delivery date or allow you to change your order for an item that is currently in stock. We will avoid multiple shipments, and will hold all items until the whole shipment is in stock and will contact you by phone or email to notify you of the delay.